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Rachel Wallis CV

Profile

I am a Product Designer with extensive experience in end-to-end product design, primarily in B2B SaaS products. My expertise lies in delivering intuitive, scalable designs using Figma and building efficient, reusable Design Systems that align with both user and business goals.

Over the years, I have designed customer-facing platforms and back-office solutions, focusing on user-centric experiences that drive engagement and improve usability. My metrics-driven approach ensures measurable improvements in user satisfaction and business outcomes.

Work Experience

  • Co-Owner - DotStudio.uk

    07/2024 - Present

    Freelance design system/website designer.

  • Senior UX Product Designer - Checkatrade.com

    03/2024 - 07/2024

    Led UI design for B2B Partnerships, managed UX redesigns, and improved user satisfaction by 20% through various design initiatives.

  • Senior Product Designer - Feefo

    06/2022 - 03/2024

    Streamlined UI design processes, introduced user-testing methodologies, and led cross-functional teams to enhance user engagement.

  • Product Designer - Feefo

    12/2021 - 06/2022

    Redesigned B2C platform, boosting page views by 9% and collaborating with cross-functional teams for high-quality designs.

  • UX Lead - Zupa

    03/2020 - 12/2021

    Implemented a UX research framework, reducing user friction by 15% and increasing System Usability Score by 12 points.

  • Senior UX Engineer - Warp Technology

    08/2019 - 03/2020

    Promoted accessible design practices, improving usability by 30%, and led the development of front-end design systems.

  • Media Development Manager - Babcock International

    10/2018 - 08/2019

    Developed a UX research framework and design system, improving collaboration and reducing design-related development time.

  • UX/UI Manager - Maru Group

    07/2008 - 10/2018

    Led design teams, created user-friendly interfaces for B2B/B2C platforms, and developed data visualization tools for stakeholders.

Skills

Design: UI Design, UX Design, Figma, Design Systems, Design Tokens

UX: Wireframing, Usability Testing, Prototyping, Workshops, User Journeys, Card Sorting

Dev: HTML, SCSS, Jira, Git

Agile: Agile Methodologies

Strengths

Creative, Analytical, Collaborative, User-Focused, Detail-Oriented, Excellent Communicator, Metric Focused, Strategic Thinker.

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