Rachel Wallis
Project

Cytiva: User research repository

[status: coming soon]

Role
Senior UX Designer
Stack
User research, accessibility
Year
2025–2026
What I owned
Research, accessibility, and launching a new user research platform.
What I shipped
A new user research platform. Coming soon, in full.

Overview

The user research platform launched during a contract on internal lab and biomanufacturing software, so learning from users sat inside the same validated process as the UI.

The problem

Internal tools needed a way to learn from the people who actually use them, not only a design system.

The process

This study is still being written.

Measuring success

What can be named in public, and any numbers, are not on the page yet.

Outcomes

A new user research platform. The About page has the role in brief.